Return, Refund & Cancellation Policy

Effective Date: September 6, 2026

At Aushidhi.com, we are committed to providing genuine, quality Ayurvedic products that are properly packed and delivered in good condition.

Because our products may be intended for personal consumption or use, we maintain specific conditions for returns and refunds relating to hygiene, product safety, packaging integrity and product quality.

This policy applies to purchases made through Aushidhi.com and should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy and other applicable website policies.

Nothing in this policy is intended to exclude, restrict or waive any right or remedy available to a consumer under applicable Indian law. Where a mandatory provision of law conflicts with this policy, the applicable law will prevail.

1. Return Period

For voluntary returns, the customer must initiate a return request within 2 working days from the date of delivery of the product.

The return period will be calculated from the delivery date recorded by the applicable courier or logistics partner.

Return requests received after this period may not be accepted, except where the customer has a statutory right or remedy under applicable law.

2. What Is a Voluntary Return?

A voluntary return means a return requested for reasons such as:

• Change of mind;
• Personal preference;
• Ordering the wrong product;
• No longer requiring the product; or
• Any other reason that is not attributable to a defect, deficiency, incorrect product, spurious product, material mismatch, or other circumstance giving rise to a statutory consumer remedy.

The conditions relating to voluntary returns in this policy do not limit any consumer rights that cannot legally be excluded.

3. Conditions for Voluntary Returns

A voluntary return may be considered only if all applicable conditions below are satisfied:

• The return request is initiated within 2 working days of delivery.
• The product is completely unopened and unused.
• The original seal is completely intact.
• The product has not been tampered with, altered or contaminated.
• All original labels, stickers, batch numbers, manufacturing details, expiry information and other product markings are intact.
• The original packaging is available and substantially intact.
• Any complimentary products, accessories or promotional items supplied with the order are also returned, where applicable.
• The customer provides the order details and other information reasonably requested by Aushidhi.com Customer Support.

Due to hygiene, safety and product-integrity considerations, opened, unsealed or used Ayurvedic products will ordinarily not qualify for a voluntary return.

This restriction does not limit any statutory consumer remedy that cannot lawfully be excluded.

4. Return Acceptance

Submitting a return request does not automatically constitute acceptance of the return.

For voluntary returns, acceptance or rejection of the return request will be at the discretion of Aushidhi.com Customer Support, based on the circumstances of the request and compliance with this policy.

Customer Support may consider:

• The reason for the return;
• The date of delivery and date of return request;
• The condition of the product;
• The condition of the seal and packaging;
• Whether the product has been opened or used;
• Whether all labels and product identification details are intact;
• Photographs or videos supplied by the customer; and
• Any other relevant information.

This discretionary return approval does not apply where applicable Indian law requires Aushidhi.com to provide a consumer remedy.

5. Defective, Deficient, Spurious, Incorrect or Misdescribed Products

Aushidhi.com will not refuse a legally applicable return, replacement, refund or other remedy where the product is established to be, as applicable:

• Defective;
• Deficient;
• Spurious or not genuine;
• Different from the product ordered;
• Materially different from the characteristics, specifications or features advertised or agreed upon; or
• Supplied in circumstances otherwise giving rise to a consumer remedy under applicable law.

Customers should contact contact@aushidhi.com as soon as reasonably possible, preferably within 2 working days of delivery, so that the matter can be investigated promptly.

The 2-working-day voluntary return period does not extinguish any statutory consumer right that may otherwise apply.

6. Damaged or Tampered Package

If the package appears damaged or tampered with at the time of delivery, customers are advised to:

1. Photograph or record the condition of the package;
2. Retain the outer packaging and shipping label;
3. Avoid using the product if its integrity appears compromised; and
4. Contact contact@aushidhi.com as soon as possible.

Aushidhi.com may request photographs, videos, delivery records or other reasonable evidence to assess the matter.

Where the product is determined to qualify for a replacement, refund or other remedy under this policy or applicable law, Aushidhi.com will provide the applicable remedy.

7. How to Initiate a Return

To request a return or refund, email:

contact@aushidhi.com

The request should include:

• Order number;
• Customer name;
• Registered email address or mobile number;
• Product name;
• Date of delivery;
• Reason for requesting the return;
• Clear photographs of the product;
• Clear photographs of the packaging and seal;
• Photograph of the shipping label, where relevant; and
• Any additional information reasonably requested by Customer Support.

Aushidhi.com may provide the customer with a return or complaint reference number.

8. Voluntary Return Charges and Shipping Responsibility

For an approved voluntary return, the following charges and conditions will apply.

8.1 Original Delivery/Courier Charges

The customer will bear the original courier or delivery charges incurred for sending the order to the customer.

Such original delivery/courier charges will not be refunded in the case of a voluntary return.

8.2 Return Courier Charges

The customer will be responsible for arranging and paying the full courier charges for sending the product back to Aushidhi.com.

Aushidhi.com will not ordinarily arrange or bear the cost of return shipping for a voluntary return.

8.3 Safe Return of the Product

The customer is responsible for ensuring that the product is securely packed and safely delivered to Aushidhi.com.

The product must reach Aushidhi.com in the condition required under this policy, including:

• Unopened;
• Unused;
• Untampered;
• Properly sealed;
• With all original labels intact; and
• In its original packaging.

8.4 Risk During Return Transit

Until the returned product is successfully delivered to Aushidhi.com, the customer will bear the risk associated with the customer-arranged return shipment, including loss, damage, leakage, opening, tampering or contamination occurring during transit.

Customers are strongly advised to use a reliable courier service and retain the courier receipt, tracking details and proof of delivery.

8.5 Payment Processing Charge

For an approved voluntary return, a 2% payment processing charge calculated on the total amount paid for the order may be deducted from the eligible refund towards payment processing charges actually incurred by Aushidhi.com for the original transaction, to the extent permitted by applicable law.

9. Voluntary Return Refund Calculation

Subject to approval of the voluntary return and successful inspection of the returned product, the refund will generally be calculated as:

Amount Paid for Product/Order
− Original Delivery/Courier Charges
− 2% Payment Processing Charge
= Refund Amount

The customer will separately bear the courier charges for sending the product back to Aushidhi.com.

Example

Suppose a customer places an order with:

• Product value: ₹1,000
• Original delivery/courier charge: ₹80
• Total Amount Paid for Product/Order: ₹1,080
• Payment processing charge at 2% of ₹1,080: ₹21.60

If the voluntary return is approved and the returned product passes inspection:

₹1,080 − ₹80 − ₹21.60 = ₹978.40 refund

The customer will additionally bear the courier charges for sending the product back to Aushidhi.com.

The above calculation applies to voluntary returns and is subject to applicable law.

10. No Refund Before Receipt and Inspection

A refund will not be processed merely because the customer has dispatched the product.

Aushidhi.com must receive the returned product and verify that it satisfies the applicable return conditions before processing the eligible refund.

If the product does not meet the applicable return conditions, Aushidhi.com may reject the voluntary return and refund request.

11. Products Generally Not Eligible for Voluntary Return

The following products or circumstances will generally not qualify for a voluntary return:

• Opened or used products;
• Products with broken, removed or damaged seals;
• Products with missing or substantially damaged labels;
• Products that have been tampered with;
• Products that have been contaminated or altered;
• Products damaged due to improper storage or handling after delivery;
• Products returned after the 2-working-day voluntary return period;
• Products without their original packaging;
• Products purchased through unauthorized sources; or
• Products that otherwise fail to meet the conditions of this policy.

These exclusions apply to voluntary returns and do not restrict statutory consumer remedies.

12. Failed or Damaged Return Delivery

If a product is lost, damaged, opened, tampered with, contaminated or otherwise rendered ineligible for a voluntary return during customer-arranged return transit, Aushidhi.com may reject the voluntary return and corresponding refund, subject to applicable law.

The customer should retain proof of dispatch and delivery until the return has been completed and the refund has been processed.

13. Refund Processing Time

Once the returned product has been received by Aushidhi.com, successfully inspected and the return has been approved for refund, the eligible refund will be processed within 5–7 working days.

The 5–7 working-day period will begin after:

1. The returned product has been successfully delivered to Aushidhi.com;
2. The product and packaging have been inspected; and
3. Aushidhi.com Customer Support has approved the refund.

The actual time taken for the refunded amount to appear in the customer’s bank account, card, UPI account or other payment account may vary depending on the payment gateway, bank, card issuer, UPI provider or other financial institution.

Aushidhi.com will not be responsible for delays caused by third-party payment processors or financial institutions after the refund has been successfully initiated.

14. Refund Method

Approved refunds will generally be made through the original payment method used for the transaction, unless another method is required by applicable law or mutually agreed with the customer.

Where applicable law requires a particular refund or remedy, Aushidhi.com will comply with the applicable legal requirement.

15. Replacement

Where a product is eligible for replacement because it is defective, deficient, spurious, incorrect or materially different from what was ordered or advertised, Aushidhi.com may, subject to applicable law and availability:

• Replace the product with the correct or appropriate product; or
• Provide an eligible refund where replacement is unavailable or otherwise appropriate.

For voluntary returns, replacement is subject to Customer Support approval and product availability.

16. Return Shipping for Product Issues

Where a return arises because the customer received an incorrect product or a product that is determined to be defective, deficient, spurious or materially inconsistent with the order, Aushidhi.com will determine the appropriate return-shipping arrangement in accordance with applicable law.

The customer will not be required to bear a charge where applicable law requires Aushidhi.com to bear the relevant cost.

The customer may be asked to provide photographs, videos or other reasonable evidence before return arrangements are finalized.

17. Order Cancellation

Customers wishing to cancel an order should contact:

contact@aushidhi.com

as soon as possible.

A cancellation request received before dispatch will generally be considered, subject to the status of the order and applicable law.

Once an order has been dispatched, cancellation may not be possible through the normal cancellation process and the customer may need to follow the applicable return process.

Aushidhi.com will not impose a cancellation charge where applicable law prohibits such a charge.

18. Failed Delivery or Refusal to Accept Delivery

If a customer refuses delivery for reasons unrelated to damage, tampering, incorrect delivery or another legitimate issue, the order may be treated as a failed delivery.

Any refund in such circumstances will be subject to the circumstances of the order and applicable law.

If delivery is refused because the package is visibly damaged or appears tampered with, the matter may instead be treated as a delivery or product issue and investigated accordingly.

19. Ayurvedic Products and Product Information

Aushidhi.com will endeavour to provide accurate product descriptions and applicable product information on its website and product packaging.

Customers should carefully review the product description, ingredients, directions for use, warnings, dosage information where applicable, and other available information before purchasing or using a product.

Aushidhi.com does not guarantee that every customer will experience a particular result from an Ayurvedic product.

Personal dissatisfaction with expected results, personal preference or failure to obtain a desired outcome does not, by itself, create an entitlement to a voluntary return or refund, subject to applicable law.

Customers should use products only as directed and seek appropriate professional advice where necessary.

20. Grievance Redressal

Aushidhi.com provides a mechanism for customers to raise complaints and grievances relating to purchases made through the website.

Customer Support & Grievance Contact

Email: contact@aushidhi.com

Aushidhi.com will handle consumer grievances in accordance with applicable Indian laws and regulations.

Where required by applicable law, Aushidhi.com will publish the name, designation and contact details of its designated Grievance Officer on the website.

21. Consumer Rights

Nothing in this policy shall:

• Exclude or restrict a mandatory right or remedy available to a consumer under Indian law;
• Permit Aushidhi.com to refuse a legally required refund, replacement or other remedy;
• Authorize or constitute an unfair trade practice;
• Override mandatory requirements applicable to e-commerce entities; or
• Prevent a consumer from exercising any lawful right before an appropriate consumer dispute redressal authority or other competent authority.

Where a provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

22. Changes to This Policy

Aushidhi.com may update or modify this Return, Refund & Cancellation Policy from time to time.

The revised policy will be published on the website with the applicable effective date.

23. Contact Us

Aushidhi.com
Customer Support & Grievance Contact: contact@aushidhi.com
Website: Aushidhi.com

Summary of Voluntary Return Terms

For ease of reference:

Return request: Within 2 working days of delivery

Product condition: Unopened, unused, untampered, original seal and labels intact

Return approval: At the discretion of Aushidhi.com Customer Support, subject to applicable law

Original delivery charge: Non-refundable

Return courier: Paid and arranged by customer

Safe return: Customer’s responsibility

Payment processing charge: 2% of total amount paid for the order, subject to applicable law

Refund: After receipt and successful inspection

Refund processing: 5–7 working days after approval and inspection

Statutory consumer rights: Always preserved